Shipping & Returns

Shipping & Returns | Symi Jewel

At Symi Jewel, we’re committed to delivering intentional luxury — ethically sourced, beautifully crafted, and confidently backed by fair policies. Our goal is to ensure a transparent and delightful experience from the moment you browse to when your piece arrives.

🌍 Shipping Information

We partner with trusted global suppliers and leading shipping carriers, including FedEx, USPS, UPS, and US Postal Mail, to ensure your order is delivered safely and with care.

Order Processing Time: All orders are processed within 2–3 business days.
Shipping Origin: All Symi Jewel pieces are shipped directly from our workshops in the United States.

Shipping Costs:

Enjoy FREE U.S. Standard Shipping on all orders over $50!
For orders under $50, standard shipping rates will apply (calculated at checkout).

Estimated Delivery Times (after processing):

For Ready-to-Ship Items:
- U.S. Standard Shipping: Delivery typically takes 10–14 business days.
- U.S. Expedited Shipping: Delivery within 7–10 business days (rate calculated at checkout).
For Custom & Personalized Jewelry (including custom designs, engravings, and made-to-order pieces):
- Please note that our custom process involves 6–8 weeks for production (depending on complexity and peak season). After production is complete, delivery typically takes an additional 7–14 business days.
- Need it sooner? Rush orders for custom pieces may be available upon request (a fee applies). Please contact us for details.

Tracking numbers will be provided via email as soon as your order ships. Please note that delivery timeframes are estimated and may vary during holidays or due to carrier delays.

✈️ Tracking & Lost Packages

All orders include tracking through our partner carriers (FedEx, USPS, UPS, and US Postal Mail).

If your tracking shows “Delivered” but you haven’t received your package:

Please check with neighbors or your local carrier/post office.
Contact us immediately within 48 hours of the "delivered" scan at info@symijewel.com with your order number.

While Symi Jewel is not responsible for packages after they are marked as delivered by the carrier, we are committed to assisting you. We will promptly open an investigation and file a claim with the carrier on your behalf.

❌ Returns & Exchanges

We want you to love your Symi Jewel piece. If you're not completely satisfied with an eligible item, we're here to help.

Return Eligibility:

Return requests must be submitted within 14 days of delivery.
Items must be unworn, unused, and in their original packaging with all tags attached.
Final Sale items (listed below) are not eligible for return or exchange.

How to Start a Return:

Email us at info@symijewel.com with the following information: Full Name, Order Number, and Reason for Return.
You’ll receive a reply within 1–2 business days with detailed instructions and a return shipping address.

Return Shipping:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to a Symi Jewel error.

Refunds:

Once we receive and inspect your eligible return, refunds are processed within 5–7 business days to your original payment method. Please note that your bank may take additional time to post the refund to your account.

💍 Final Sale Items

For quality control, hygiene, and the personalized nature of our craft, we do not accept returns or exchanges on the following items:

Custom/Personalized Jewelry: This includes all custom-designed pieces, items with engraving, or any jewelry made specifically to your unique specifications.
Earrings: For hygiene reasons.
Sale or Discounted Items: All items purchased during a sale, promotion, or at a discounted price are final sale.

❓ Need Help?

Our dedicated team is ready to assist you.

Contact us at: info@symijewel.com
Availability: Monday–Friday, 10 AM – 6 PM PST
We typically respond within 24 business hours.

Thank you for choosing Symi Jewel — where timeless elegance meets everyday luxury.